Terms of service
TERMS OF SERVICE
Last updated May 26, 2026
AGREEMENT TO OUR LEGAL TERMS
We are Phoenix Fired Coffee ("Company," "we," "us," or "our"), a company registered in Ohio, United States at 313 Yellowstone Way, Sunbury, OH 43074, United States.
We operate the website https://phoenixfiredcoffee.com/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Sells coffee and tea products
You can contact us by email at support@phoenixfiredcoffee.com or by mail to 313 Yellowstone Way, Sunbury, OH 43074, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Phoenix Fired Coffee, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by support@phoenixfiredcoffee.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
- OUR SERVICES
- INTELLECTUAL PROPERTY RIGHTS
- USER REPRESENTATIONS
- USER REGISTRATION
- PRODUCTS
- PURCHASES AND PAYMENT
- RETURN POLICY
- PROHIBITED ACTIVITIES
- USER GENERATED CONTRIBUTIONS
- CONTRIBUT LICENSE
- SERVICES MANAGEMENT
- PRIVACY POLICY
- TERM AND TERMINATION
- MODIFICATIONS AND INTERRUPTIONS
- GOVERNING LAW
- DISPUTE RESOLUTION
- CORRECTIONS
- DISCLAIMER
- LIMITATIONS OF LIABILITY
- INDEMNIFICATION
- USER DATA
- ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
- CALIFORNIA USERS AND RESIDENTS
- MISCELLANEOUS
- CONTACT US
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access,
solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@phoenixfiredcoffee.com.
If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that:
(1) all registration information you submit will be true, accurate, current, and complete;
(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
(3) you have the legal capacity and you agree to comply with these Legal Terms;
(4) you are not a minor in the jurisdiction in which you reside;
(5) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
(6) you will not use the Services for any illegal or unauthorized purpose; and
(7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. PRODUCTS
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
6. PURCHASES AND PAYMENT
We accept the following forms of payment:
- Visa
- Mastercard
- Discover
- American Express
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same account, payment method, or billing/shipping address. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
7. RETURN POLICY
All sales are final and no refund will be issued.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create a collection, compilation, database, or directory without written permission from us
- Trick, defraud, or mislead us or other users, especially in attempts to obtain sensitive account information such as passwords
- Circumvent, disable, or interfere with security-related features of the Services
- Disparage, tarnish, or otherwise harm us or the Services
- Use information obtained from the Services to harass, abuse, or harm another person
- Make improper use of support services or submit false abuse reports
- Use the Services in violation of any laws or regulations
- Engage in unauthorized framing or linking to the Services
- Upload or transmit viruses, Trojan horses, or harmful material
- Engage in automated use of the system (bots, scripts, scrapers, etc.)
- Delete copyright or proprietary notices from content
- Impersonate another user or person
- Upload spyware, tracking tools, or unauthorized data-collection mechanisms
- Interfere with or disrupt the Services or networks
- Harass or threaten our employees or agents
- Attempt to bypass access restrictions
- Copy or adapt the Services’ software
- Reverse engineer, decompile, or disassemble any part of the Services
- Use unauthorized automation tools or scraping systems
- Use a purchase agent or buying agent
- Collect user data for unsolicited email
- Use the Services to compete with us or for commercial gain
9. USER GENERATED CONTRIBUTIONS
The Services do not offer users to submit or post content.
10. CONTRIBUTION LICENSE
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices.
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
11. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to:
(1) monitor the Services for violations of these Legal Terms;
(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation reporting such user to law enforcement authorities;
(3) refuse, restrict access to, limit the availability of, or disable any of your content or any portion thereof;
(4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and
(5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
12. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy:
https://phoenixfiredcoffee.com/policies/privacy-policy
By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
The Services are hosted in the United States. If you access the Services from any other region, you are transferring your data to the United States and consent to its processing there.
13. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services.
Without limiting any other provision of these Legal Terms, we reserve the right to, in our sole discretion and without notice or liability:
- deny access to and use of the Services (including blocking certain IP addresses), for any reason or for no reason;
- terminate your use or participation in the Services;
- delete any content or information that you posted at any time.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.
We also reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive remedies.
14. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time without notice.
We also reserve the right to modify or discontinue all or part of the Services without notice.
We are not liable to you or any third party for:
- modifications
- price changes
- suspension or discontinuance
We cannot guarantee the Services will be available at all times. Interruptions may occur due to maintenance, hardware, or other issues.
You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services.
15. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles.
16. DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control costs, both parties agree to attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration.
Binding Arbitration
If the dispute is not resolved informally, it will be resolved through binding arbitration.
YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
Arbitration shall follow the rules of the American Arbitration Association (AAA), including Consumer Arbitration Rules where applicable.
Arbitration may be conducted:
- in person
- by phone
- online
- through submission of documents
The arbitrator must follow applicable law and issue a written decision.
Unless required otherwise, arbitration will take place in Delaware, Ohio, United States.
Court Proceedings
If arbitration does not apply, disputes will be handled in state or federal courts located in Ohio, United States.
Both parties consent to jurisdiction and waive objections to venue.
Time Limitation
No dispute may be brought more than one (1) year after the cause of action arises.
Restrictions
- Arbitration is limited to disputes between the parties individually
- No class actions or representative claims are permitted
Exceptions
The following disputes are excluded from arbitration:
- enforcement of intellectual property rights
- claims involving theft, piracy, or unauthorized use
- claims seeking injunctive relief
17. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
18. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION:
- THE IMPLIED WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY THIRD-PARTY WEBSITES OR APPLICATIONS LINKED TO THE SERVICES.
WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR:
(1) errors or inaccuracies of content;
(2) personal injury or property damage resulting from your access to or use of the Services;
(3) unauthorized access to or use of our secure servers and personal or financial information;
(4) interruptions or transmission failures;
(5) viruses or harmful components transmitted by third parties;
(6) any errors or omissions in content or losses incurred through use of the Services.
We do not warrant, endorse, or guarantee any product or service offered by third parties. You should use your best judgment and exercise caution when engaging in transactions.
19. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:
- DIRECT DAMAGES
- INDIRECT DAMAGES
- CONSEQUENTIAL DAMAGES
- INCIDENTAL DAMAGES
- SPECIAL OR PUNITIVE DAMAGES
INCLUDING:
- LOST PROFITS
- LOST REVENUE
- LOSS OF DATA
EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY SHALL BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
Certain laws may not allow these limitations, so some provisions may not apply to you.
20. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, arising out of:
(1) your use of the Services;
(2) your breach of these Legal Terms;
(3) any breach of your representations and warranties;
(4) your violation of third-party rights, including intellectual property rights;
(5) any harmful act toward another user.
We reserve the right to assume control of any defense requiring indemnification, and you agree to cooperate with such defense.
21. USER DATA
We will maintain certain data that you transmit to the Services for performance and operational purposes.
Although we perform routine data backups, you are solely responsible for all data you transmit or that relates to your use of the Services.
We are not liable for any loss or corruption of such data, and you waive any rights of action arising from such loss or corruption.
22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
By using the Services, sending emails, or completing forms, you consent to receive electronic communications.
You agree that:
- Electronic communications satisfy legal writing requirements
- Electronic signatures are legally binding
- Electronic contracts, orders, and records are valid
You waive any requirement for non-electronic records or original signatures where permitted by law.
23. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you may contact:
Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, California 95834
Phone:
(800) 952-5210
(916) 445-1254
24. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us.
Our failure to enforce any right or provision shall not operate as a waiver.
If any provision is deemed unlawful, void, or unenforceable, that portion shall be severable and will not affect the validity of the remaining provisions.
These Terms may not be assigned by you without our prior written consent. We may assign our rights at any time.
25. CONTACT US
To resolve a complaint or obtain further information, contact us at:
Phoenix Fired Coffee
313 Yellowstone Way
Sunbury, OH 43074
United States
Email: support@phoenixfiredcoffee.com